Last updated: May 30, 2026
Who we are
SunnySide 24/7 AC provides HVAC service, repair, maintenance, installation, and customer support in South Florida. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, call us, text us, request service, or interact with our customer support channels.
Information we collect
We may collect your name, email address, phone number, service address, city, ZIP code, preferred service time, service details, uploaded file metadata, appointment information, browser information, device information, analytics identifiers, and any other details you choose to provide.
We may also collect technical information through cookies, analytics tools, form security checks, and similar technologies. This helps us understand site performance, reduce spam, route service requests, and improve the customer experience.
How we use information
We use information to respond to inquiries, schedule service, provide estimates, send appointment updates, process customer support requests, maintain records, improve our website, measure marketing performance, prevent fraud and spam, and comply with legal or carrier requirements.
SMS communications
If you check the SMS consent box on a form, call us, text us, or otherwise ask to receive text messages, you agree that SunnySide 24/7 AC may send one to one SMS messages about your HVAC service request, appointment scheduling, service updates, customer support, estimates, and related account communications.
Message frequency varies. Message and data rates may apply. Consent is not required to buy services from us. You can reply STOP to opt out of future SMS messages. You can reply HELP for help. You may also contact us at support@sunnyside247ac.com or call (305) 978-9382.
We may use Twilio and other service providers to send, receive, route, and manage SMS communications. Twilio and mobile carriers may process SMS data, consent records, delivery information, and opt out requests so messages can be delivered and so A2P 10DLC compliance requirements can be met.
How we share information
We share information only as needed to operate the website, provide services, communicate with customers, process forms, send messages, maintain security, comply with law, or work with service providers that support our business. These providers may include hosting, analytics, CRM, form routing, email, phone, SMS, scheduling, and customer support vendors.
We do not sell, rent, or share SMS consent, phone numbers, or SMS content with third parties or affiliates for their own marketing purposes.
Data retention
We keep information for as long as needed to provide services, maintain customer records, satisfy legal or accounting obligations, resolve disputes, prevent abuse, and document SMS consent and opt out requests.
Cookies and analytics
Our website may use cookies, pixels, analytics identifiers, and similar technologies to remember preferences, measure traffic, improve pages, understand marketing performance, and help protect forms from spam. You can adjust cookie settings through your browser, but some site functions may not work the same way if cookies are disabled.
Your choices
You can ask us to update, correct, or delete your information when applicable. You can unsubscribe from marketing email by using the unsubscribe link when one is available. For SMS messages, reply STOP to opt out or HELP for help.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No website, network, or transmission method is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for adults and property decision makers. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date.
Contact us
Questions about this Privacy Policy can be sent to support@sunnyside247ac.com. You can also call SunnySide 24/7 AC at (305) 978-9382.