1. Introduction
At Sunnyside AC, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our company.
2. Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information:
• Name, address, phone number, and email address
• Service address and property details
• Payment information (processed securely through third-party providers)
• Equipment details and service history
Automatically Collected Information:
• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referral source and website usage patterns
Cookies and Tracking Technologies:
• Session cookies for website functionality
• Analytics cookies to understand usage patterns
• Advertising cookies for personalized marketing
3. How We Use Your Information
We use your information for the following purposes:
Service Provision:
• To provide HVAC installation, repair, and maintenance services
• To schedule appointments and dispatch technicians
• To process payments and manage billing
• To maintain equipment and service records
Communication:
• To respond to inquiries and service requests
• To send appointment reminders and service updates
• To provide maintenance plan information and renewal notices
• To share important safety and service information
Business Operations:
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To conduct market research and customer surveys
• To comply with legal and regulatory requirements
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers:
• Payment processors for secure transaction handling
• HVAC equipment manufacturers for warranty registration
• Insurance providers for claims processing
• Marketing platforms for email communications
Legal Requirements:
• When required by law, subpoena, or court order
• To protect our rights, property, or safety
• To protect our customers or the public from harm
• In connection with a business transaction (merger, acquisition, etc.)
With Your Consent:
• When you explicitly authorize us to share specific information
• For joint marketing programs with trusted partners
5. Data Security
We implement appropriate security measures to protect your personal information:
Technical Safeguards:
• SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Limited employee access to customer data
Administrative Safeguards:
• Employee training on privacy and security practices
• Confidentiality agreements with all staff
• Strict access controls and authentication protocols
• Regular security awareness training
Physical Safeguards:
• Secure facilities with controlled access
• Secure document storage and disposal procedures
• Limited physical access to data centers
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law:
Customer Records: 7 years after last service date
Financial Records: 7 years as required by tax law
Warranty Information: Duration of warranty plus 2 years
Marketing Communications: Until you unsubscribe or request removal
Website Analytics: 26 months aggregated data
When your information is no longer needed, we securely delete or anonymize it using appropriate methods.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Restriction: Request limitation of how we use your information
Objection: Object to certain uses of your information
To exercise these rights, please contact us using the information provided in Section 13.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Access specific categories of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of sale or sharing of personal information
Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights
We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, please contact us using the information in Section 13.
9. Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information promptly.
10. Website Analytics and Advertising
We use third-party analytics and advertising services to understand how our website is used and to deliver relevant advertisements:
Google Analytics: Provides website traffic and usage insights
Facebook Pixel: For ad campaign measurement and optimization
Google Ads: For search and display advertising campaigns
These services may collect information about your online activities across different websites and devices. You can control advertising preferences through:
• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance
11. Third-Party Websites
Our website may contain links to third-party websites, including HVAC manufacturers, payment processors, and industry resources. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or operational requirements. We will notify you of any material changes by:
• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes
• Displaying prominent notices on our website
Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Sunnyside AC
Attn: Privacy Officer
6609 Emerald Lake Dr
Miramar, FL 33023
Phone: (305) 978-9382
Email: support@sunnyside247ac.com
Website: https://sunnyside247ac.com/
For privacy-related inquiries, you can also email us directly at: privacy@sunnysideac.com